The NHS gathers lots of information about patients’ experiences of their care, given generously by citizens – but what difference does it make?
In this seminar our presenters will explain how Clinical Commissioning Groups (CCGs) and NHS England set about assuring themselves of the quality of care they commission. Most importantly, they will explore how you can directly influence and make a difference.
A brief look at the process will be followed by some exciting examples of where this works, and there will be plenty oftime to discuss your ideas for how you can make a difference.
The seminar will be of great interest if you are in Healthwatch, a PPG, or you represent patient views such as on a governing body. It will be equally valuable if you work in a CCG, CSU or healthcare provider, for example in: PALS, complaints, patient engagement, as a Nursing Director or an operations or contract manager.
Our seminar is led by Susan Bracefield and Nikki Thomas. Susan is Deputy Director of Nursing at NEW Devon CCG, having spent much of her clinical career in paediatric and adult cancer and palliative care services. Nikki, a finalist in the recent NHS Patient Champion of the Year awards, is equally passionate about ensuring our organisations respond to the people using their services. Nikki, also a nurse, is the Patient Experience Manager for NHS England in the South-West.